Agonies Column
People's complaints about chain retailers' services
Best Buy's Geek Squad arguably the worst service department out there
- http://digg.com/hardware/GeekSquad_Troubleshooting_Guide_Revealed
- http://digg.com/tech_news/Geek_Squad_SUCKS
- http://digg.com/apple/Geek_Squad_fixed_my_iPod_by_sending_me_a_broken_one
Staples
http://www.consumeraffairs.com/retail/staples.htm
Circuit City's Firedog
CompUSA
http://www.consumeraffairs.com/computers/compusa_tech.html
Pricing